
Service Provider Organizations (SPOs) in the immigration serving sector extensively impact the resettlement journey of millions of newcomers in Canada every year. As these organizations’ missions, values, and goals can help shape the future of Canada, their CEOs and senior management have an enormous responsibility in how they lead and support their staff. This module was created to feature a series of interviews with CEOs and senior management to share their insights and convey lessons that may support their successors and leaders from other organizations.